Privacy policy

Last Updated: 15 Jan, 2025

At TERRAKRAFT, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, engage with our services, or purchase our products. By using our website, you consent to the practices outlined in this policy.

Information We Collect

We collect the following types of information

Personal Information

Information you provide directly, such as

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely through third-party providers)

Non-Personal Information

Automatically collected data, such as

• IP address
• Browser type
• Operating system
• Browsing behavior on our website (e.g., pages visited, time spent)

Cookies and Tracking Technologies

• We use cookies to enhance user experience, analyze site traffic, and personalize content.
• You can manage cookie preferences through your browser settings.

How We Use Your Information

We use your information to

Provide and Improve Services

• Process transactions, fulfill orders, and deliver products.
• Respond to inquiries and provide customer support.

Personalize Your Experience

• Recommend products based on browsing history and preferences.
• Tailor marketing communications to your interests.

Enhance Website Functionality

• Analyze website performance and user behavior to improve usability.
• Diagnose technical issues and ensure website security.

Legal Compliance

• Comply with applicable laws, regulations, and contractual obligations.

Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with

Service Providers

Third-party vendors for payment processing, shipping, email communications, and analytics.

Legal and Regulatory Bodies

When required to comply with legal obligations or protect TERRAKRAFT’s rights.

Business Transfers

In the event of a merger, acquisition, or sale of company assets, your information may be transferred.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Afterward, we securely delete or anonymize your data.

Data Security

We implement industry-standard security measures to protect your personal information, including

• Encryption of sensitive data.
• Regular monitoring for vulnerabilities and attacks.
• Secure access controls for user accounts and databases.

Your Privacy Choices

You have the right to

Access and Update

View or update your personal information by logging into your account or contacting us.

Delete Data

Request the deletion of your personal information by contacting us directly.

Cookies and Tracking

Types of Cookies We Use

• Essential cookies: Necessary for website functionality.
• Analytics cookies: Help us understand website performance.
• Advertising cookies: Provide personalized ads.
• Manage Cookies: You can disable cookies in your browser settings, but some features of the website may not function properly.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us, and we will promptly delete it.

International Data Transfers

If you are accessing our website from outside India, please note that your information may be transferred to and processed in India or other countries where we operate. By using our services, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Email: care@terrakraft.in
• Phone: +91-974-5004-974