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Shipping Policy

Last Updated: 15 Jan, 2025

At TERRAKRAFT, we are committed to delivering your flooring solutions safely and efficiently. Due to the bulky nature of our products, we have specific shipping terms to ensure a smooth delivery process. Please review our policy carefully before placing your order.

Shipping Areas

  • Domestic Shipping: We deliver to locations across India.
  • International Shipping: Currently, we do not offer international shipping but are working on expanding our reach.

Shipping Charges

Shipping charges depend on:

  • Delivery Location: Charges vary based on the distance from our warehouse to your site.
  • Order Volume: Large-volume orders may incur additional charges due to logistics requirements.
  • Customer Notification: Shipping charges will be communicated at the time of order placement.

Payment Terms

No Cash on Delivery (COD)

  • Due to the bulky nature of our items, we do not offer Cash on Delivery (COD) services.
  • Payments must be made in full before the dispatch of materials.

Accepted Payment Methods

  • Online transfers (Net Banking, UPI, etc.)
  • Credit/Debit Cards
  • Bank deposits

Delivery Timelines

  • Delivery timelines depend on the availability of the product and the destination.
  • Standard Delivery: 7-15 business days from the date of order confirmation.
  • Custom Orders: Special or custom orders may require additional time, and timelines will be communicated during order placement.

Delivery Process

Pre-Delivery Confirmation:

Our team will contact you to confirm the delivery schedule.

2On-Site Delivery:

  • Materials will be delivered to the specified address.
  • Customers are responsible for ensuring easy access to the delivery site.
  • Customers are responsible to arrange unloading and safe keeping of the material at site.

Unsuccessful Deliveries

In cases where delivery is unsuccessful due to:

  • Incorrect Address: Ensure that the delivery address provided is accurate.
  • Unavailability of Recipient: If no one is available to receive the delivery, additional charges may apply for re-delivery.

Handling and Damage

  • TERRAKRAFT ensures that all products are carefully packed to prevent damage during transit.
  • Upon receiving the shipment, please inspect the materials for any damage.
  • In Case of Damage: Notify us immediately if you notice any damage to the materials upon delivery.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

  • Email: care@terrakraft.in
  • Phone: +91-974-5004-974

Changes to the Shipping Policy

TERRAKRAFT reserves the right to update this Shipping Policy as needed. Any changes will be reflected on this page with a revised "Last Updated" date.